bigcel is a mobile phone operator, mobile internet, and fixed internet services provider, supported by a high technology 4.5G network.

With Bigcel you can save on your phone plan, without forced deadlines or penalties with national coverage, USA and Canada. With special promotions and more..

The coverage of bigcel is nationwide, so you will have signal throughout the Mexican Republic. Check our coverage map coverage

o Celular libre o desbloqueado. Tu celular tendrá que estar desbloqueado para funcionar con cualquier operador de telefonía
o Equipo homologado y con soporte VOLTE (Voz sobre LTE). Puedes validarlo con el IMEI aquí

You can purchase your bigcel SIM card online through our website at the following link

The estimated delivery time is 24 to 48 business hours if you live in Mexico City and the Metropolitan Area. For the interior of the Mexican Republic, it is 4 to 5 days depending on the location.

You have the right to port your number, you just have to send a text message to 051 with the word "NIP" and you will receive a message with a code, and within 24 to 48 business hours it will be ready.

You can verify the compatibility of your device through the IMEI (unique international identification number of each device), to know it dial *#06# from your mobile device. Verify the compatibility of your equipment by entering the IMEI here

The IMEI helps us determine if your device is compatible with the network. You can obtain it by dialing *#06# from your phone

If you bought your device after 2015, it is very likely that your phone is not locked, but if it is, request the unlock code from your current mobile provider, this process is free of charge. Once you have the unlock code, insert the bigcel SIM card into your device and when it asks for the code, enter it.

Sending an SMS to 52142 or 72536, from your bigcel line
Calling bigcel customer service at *4444 or 800-2bigcel (800-224-4235)

If your browsing data runs out, you can recharge here, at our more than 600,000 recharge points or by calling the customer service center at 800-2bigcel.

You can check here the available packages.

You can top up your balance from our website and at over 600,000 recharge points nationwide.

The bigcel packages have enough MB to provide you with a quality service within the established validity period, if you run out of MB you can recharge here

Unlimited data associated with the Unlimited Data Plan allows the user to browse freely on any app and destination with the highest transfer speed available. However, if during the same month of service the user reaches the established GB in the browsing plan, a fair use policy will be applied that will reduce the transfer speed to 512 Kbps. This speed adjustment does not imply any restriction to access the different applications, as you have an additional 20GB or 50GB, depending on the plan contracted, to continue browsing at a limited speed of 512 Kbps.

Contact us at 800-2bigcel (800-224-4235) to block your phone using the IMEI number of your device.

To get in touch with us, bigcel offers its customer service center at 800-2bigcel (800-224-4235) or write to us at the email atencionaclientes@bigcel.mx

It is a mobile internet service, called mobile WiFi (MiFi), it is a portable wireless router with a bigcel chip, which allows you to share the internet connection with up to 8 devices simultaneously.

With big Conecta you can have a private WiFi connection to connect different devices. Without cables, or installation software, with a battery to take it with you in your car, school, home or office.

The coverage of Big Connecta is within the shared network footprint. Check out our coverage map coverage

You can hire the service online from our page or by calling 800-2bigcel (800-224-4235)

Yes, with bigcel‘s MiFi you can share your data with whoever you want (up to 8 simultaneous devices).

No, currently this functionality is not available.

Call the bigcel customer service center at 800-2bigcel (800-224-4235)

You can recharge a plan to have more data for 30 more days from the date of the new recharge.

In line, at available recharge points or by calling 800-2bigcel (800-224-4235)

You can check the packages on our website, in the section Internet Home

To get in touch with us, bigcel offers its customer service center at 800-2bigcel (800-224-4235) or write to us at the email atencionaclientes@bigcel.mx

It is a prepaid internet service that operates as an access point to Mexico‘s most advanced and reliable network, with 4.5G technology so you can enjoy the best connection experience from your home or business.

With Big Hogar you can choose the plan that best suits the needs of your home or business with a permanent speed. No installation costs, no contracting of other services that you do not use such as telephone line or cable television, no forced deadlines, with special promotions and more..

The coverage of bigcel is nationwide. Check out our coverage map coverage

o Proof of address
o Availability of service at the required address. You can validate it. Bigcel‘s coverage is nationwide. Check our map
o Service activation contract

You can hire the service online from the comfort of your home or business, or by calling 800-2bigcel (800-224-4235)

Call 800-2bigcel (800-224-4235)

Yes, you just have to wait for the current package to expire.

From our page, at recharge points and at our customer service center 800-2bigcel (800-224 4235).

You can check the packages on our website, in the section Internet Home

- You must be located at the registered address to receive the service. - Connect your equipment to the power source and turn it on. - Start browsing using the WiFi network (SSID) and password, locate them on the back of your equipment. - If you made your purchase through our website, you must call our telephone customer service center to activate your service.

Yes, by requesting a change of address through the different customer service channels so that we can validate the coverage and products available at the new address, for more information contact our customer service center at 800-2bigcel (800-224-4235).

o Place your equipment on a stable surface, away from electronic devices such as microwaves or refrigerators.
o Place your equipment in a location with good reception, free from magnetic fields, dust or moisture, without objects on top of it.
o Avoid blocking the equipment vents to prevent heat buildup.
o Turn off and unplug your equipment during electrical storms.
o If you need to connect multiple devices simultaneously, you will have a better browsing experience when the number of connected devices is lower.

To get in touch with us, bigcel offers our customer service center at 800-2bigcel (800-224-4235) or write to us at the email atencionaclientes@bigcel.mx