What is bigcel?
bigcel is a mobile phone operator, mobile internet, and fixed internet services provider, supported by a high technology 4.5G network.
What benefits do I get with bigcel?
With Bigcel you can save on your phone plan, without forced deadlines or penalties with national coverage, USA and Canada. With special promotions and more..
Does coverage exist in my city?
The coverage of bigcel is nationwide, so you will have signal throughout the Mexican Republic. Check our coverage map
coverage
What are the requirements to obtain my bigcel line?
o Celular libre o desbloqueado. Tu celular tendrá que estar desbloqueado para funcionar con cualquier operador de telefonía
o Equipo homologado y con soporte VOLTE (Voz sobre LTE). Puedes validarlo con el IMEI
aquí
Where do I acquire my bigcel SIM?
You can purchase your bigcel SIM card online through our website at the following
link
How long does it take for my SIM to arrive?
The estimated delivery time is 24 to 48 business hours if you live in Mexico City and the Metropolitan Area. For the interior of the Mexican Republic, it is 4 to 5 days depending on the location.
How do I keep my previous number?
You have the right to port your number, you just have to send a text message to 051 with the word "NIP" and you will receive a message with a code, and within 24 to 48 business hours it will be ready.
How do I know if my device is compatible with bigcel?
You can verify the compatibility of your device through the IMEI (unique international identification number of each device), to know it dial *#06# from your mobile device. Verify the compatibility of your equipment by entering the IMEI
here
Why are they asking me for the IMEI?
The IMEI helps us determine if your device is compatible with the network. You can obtain it by dialing *#06# from your phone
If my phone is locked?
If you bought your device after 2015, it is very likely that your phone is not locked, but if it is, request the unlock code from your current mobile provider, this process is free of charge. Once you have the unlock code, insert the bigcel SIM card into your device and when it asks for the code, enter it.
Where can I check the balance of my line?
Sending an SMS to 52142 or 72536, from your bigcel line
Calling bigcel customer service at *4444 or 800-2bigcel (800-224-4235)
What happens if I run out of data on my line?
If your browsing data runs out, you can recharge
here, at our more than 600,000 recharge points or by calling the customer service center at 800-2bigcel.
How much do the packages cost and what validity do they have?
You can check
here the available packages.
How do I top up a bigcel?
You can top up your balance from our
website and at over 600,000 recharge points nationwide.
Are social networks unlimited?
The bigcel packages have enough MB to provide you with a quality service within the established validity period, if you run out of MB you can recharge
here
What is the fair use policy?
Unlimited data associated with the Unlimited Data Plan allows the user to browse freely on any app and destination with the highest transfer speed available. However, if during the same month of service the user reaches the established GB in the browsing plan, a fair use policy will be applied that will reduce the transfer speed to 512 Kbps. This speed adjustment does not imply any restriction to access the different applications, as you have an additional 20GB or 50GB, depending on the plan contracted, to continue browsing at a limited speed of 512 Kbps.
What can I do if I lose or my phone is stolen?
Contact us at 800-2bigcel (800-224-4235) to block your phone using the IMEI number of your device.
How can I contact you if I have any problems?
To get in touch with us, bigcel offers its customer service center at 800-2bigcel (800-224-4235) or write to us at the email atencionaclientes@bigcel.mx